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He did text me back, haven't heard anything again. I've had the system for 12 months and unable to use it due to false alarms. The system doesn't work properly, and customer is no help at all. We paid over $3K for equipment and have a monthly monitoring fee. I was told by customer service that we are using some other... Vivint has top-notch smart home equipment and a no-contract option.
I would put my honesty and integrity face to face with yours any day and sleep very well that night. James - Very sorry to hear about your negative experience. APX/Vivint is not alone in some of these practices, but they do push the envelope where other companies are more flexible, and more consumer-oriented. That is one reason they have a higher cancellation rate than many of their competitors, and lots of complaints and bad reviews.
Ongoing history of complaints
Sadly, it just follows too many others we have heard that follow the same script. And becasue these companies already have problems with cancellations, they make it even even harder to cancel service than it should be, which just means more complaints. It's a vicious cycle, and does not favor the door knocking companies. Thanks again - and I hope your boss successfully got out of the bad situation.
It will be interesting to see how much longer the business model holds up, since so many jurisdictions are turning against it because complaints. The “seasonal” alarm sales companies – of which Vivint is one – are often referred to as “door knockers” for the method of going door to door. They employ representatives who sometimes push the envelope in markets all across the US. But there is a dark side - there are lots of complaints. The combination of high-pressure sales tactics and little time to reconsider the purchase prior to installation has resulted in fines and lawsuits against these companies all across the US.
Customer Service
Most feel like their part of their existing alarm provider until they see their new sign and a new 42 month contract at a higher rate than most alarm providers. This is clearly fraud and something needs to be done about it. I would recommend people to go with a local alarm provider who has been in business for awhile and who has not changed their name. The fact is that if they interview these customers they would find it was deceptive sales practice and it is happening in your neighboords by vivint. We called companies and spoke with representatives to understand their products, services and solar installation processes. We also reviewed each company’s product, production and workmanship guarantees in detail, and we closely examined customer reviews to understand the customer service experience with each provider.
The little guys always wanna talk trash on the big guys, but good luck keeping up with Vivint. ADT has an A+ rating by the Better Business Bureau and has been accredited since March 2013. Although it maintains a high rating by the BBB, customer reviews average just one out of five stars. Many of the comments share common themes of poor customer service and long servicing windows. Some also note it's confusing or expensive to cancel the contract and that the pricing changed unexpectedly.
Frequently Asked Questions about Vivint Smart Home
As part of the process, the Vivint sales rep used Street Genie to check the person’s credit report. What happened if the potential customer didn’t qualify for the loan? According to the lawsuit, some of Vivint’s commission-only reps used two illegal practices to make the sale. Vivint offers three monitoring plans that all provide 24/7 professional monitoring, mobile app control, live service and tech support. Vivint offers Vivint Flex Pay to finance the cost of equipment on top of monthly monitoring fees, or customers can pay for equipment upfront with no contract required. Be aware that if you choose the contract route, Vivint’s contract length is between 42 and 60 months.
Offers smart-home integration at higher plan levels. This system also triggers law enforcement notifications when necessary after confirming it is not a false alarm. You can definitely see your expertise within the work you write.
Vivint Solar warranties
The sector hopes for even more passionate writers like you who aren't afraid to say how they believe. They're management and CEO are scum and so are all of the employees who back up these tactics. I will put them out of business, I will see to it.
Beyond these basics, the customer controls what add-ons to include with a plan. Customizations are available for other smart features that connect directly to the Smarthub device and Smart Home app. Vivint home security offers a completely smart setup for all levels of packages to protect your home.
In short, if you were hoping for a smart home system with solar attached, sorry. You’ll have to reach out directly to Vivint Solar if you want to power your smart home with energy from the sun. Vivint has had a lot of ups and downs over the years and has had something of a rocky reputation for a while. Vivint also works with most Z-Wave devices, which allows it to connect to some of the leading smart home brands. With Alexa, you need to download two different skills to get full command of the smart home and security system, whereas Google requires just one integration with the system.
To share feedback or ask a question about this article, send a note to our Reviews team ADT does not have any current red flags for hacking risks. There have been previous reports of ADT cameras being hacked, but they were limited to a specific model of digital video recorders. With any wireless security camera network, Vivint or ADT, your options become limited without Internet access. You can still record video, but you will not be able to access a live video stream, and you will not be able to receive security alerts from your system without the internet. ADT and Vivint are both great home security companies.
